New M4 FAQs

Do I need a tag to travel on the M4?

For faster trips on the WestConnex New M4 between Parramatta and Homebush, motorists will need a working electronic tag or pass correctly fitted in your vehicle.

WestConnex New M4 accepts any toll tag products.

If your vehicle does not have an electronic tag or pass, you can order an E-Toll tag, or organise an eMU Pass from our preferred tag partner, Roads and Maritime Services.

If you have an existing toll tag account, please make sure your licence plate is linked to the account by contacting your tag provider.

For more information and contact details of all tag providers, please visit Roads and Maritime’s website.

How do I pay a toll?

Tolling hasn’t yet started on WestConnex.

Get ready for tolling in the coming months by getting an E-Toll tag, or organising an eMU Pass from our preferred tag partner, Roads and Maritime Services, and correctly fit it to your vehicle.

What happens if I travel on WestConnex New M4 without a tag or pass?

Tolling hasn’t yet started on WestConnex.

Get ready for tolling in the coming months by getting an E-Toll tag, or organising an eMU Pass from our preferred tag partner, Roads and Maritime Services, and correctly fit it to your vehicle.

Once the toll period beings, if you drive on the New M4 without a tag or pass, you will have three days to pay by calling 131 865.

What do the beeps from my tag mean?

We are currently testing the tolling equipment and systems on WestConnex M4. Tolling hasn’t yet started on WestConnex, so for the moment, ignore the beep.

Motorists will be advised before tolling starts.

When will the toll-free period start?

The NSW Government is offering a one-month toll free period on WestConnex New M4 between Parramatta and Homebush after it opens to traffic in the coming months.

Motorists will be advised when the toll-free period starts and before tolling is introduced.

Will a cashback be introduced for the M4?

No cashback arrangements will apply on WestConnex motorways.

Why is a toll being reintroduced on the M4?

Part of WestConnex involves delivering the New M4 between Parramatta and Homebush – providing a wider, better motorway for motorists.

The tolls will help to fund the delivery of WestConnex.

The M4 Motorway between Emu Plains and Parramatta will remain untolled – this is over 80 per cent of the motorway.

How are tolls calculated on WestConnex?

WestConnex will have a distance-based tolling system, like the existing M7 Motorway. Motorists will pay only for the sections of the motorway they use and a maximum cap applies.

For faster trips on WestConnex, you will need a working electronic tag or pass correctly fitted in your vehicle.

Your tag or pass will recognise when you pass under a tolling gantry. These are installed at each entry and exit point on the motorway. You will know your tag has been read because it will make a beep.

A computer then calculates how far you have travelled, how much your toll will be and the trip will be deducted from your account.  

Cars will pay one third of the heavy truck toll, reflecting the greater wear and tear trucks have on the motorway (an approach that is consistent with other Sydney motorways).

For the current toll estimates, see tolls for WestConnex stages or WestConnex New M4 Tolls.

Why do I need a tag?

For faster trips on WestConnex, you will need a working electronic tag or pass correctly fitted in your vehicle.

This allows us to charge your directly and automatically for your trip on the motorway.